Last updated: May 16, 2023
Additional information on our personal data practices may be provided in other notices provided prior to or at the time of data collection. The Services and Websites may have their own documentation describing how we handle personal data for the Services or Websites specifically. To the extent a specific notice or documentation for the Services or Websites differs from this Policy, the specific notice or documentation will take precedent.
“Personal Data” means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Some terms of this Policy are applicable to users of the Services (“European Users”) whose personal data is protected by the General Data Protection Regulation (“GDPR”).
Some terms of this Policy are applicable to users of the Services located in Japan (“Japanese Users”).
Some terms of this Policy are applicable to users of RICOH360 Tours Service only (“Tours Users”) , users of RICOH360 Projects Service only (“Projects Users”)and users of RICOH360 Platform Service only (“Platform Users”) respectively.
RICOH has stipulated that Personal Data used for business operations will be handled under appropriate protection in accordance with laws and regulations in the Ricoh Group Code of Conduct and the Ricoh Group Personal Information Protection Basic Regulations, which is one of the Ricoh Group Standard. RICOH implements appropriate safety management measures to laws and regulations, guidelines and those internal regulations to prevent leaking, loss, destruction, etc. of Personal Data, and works to protect Personal Data retained by RICOH. RICOH also trains its employees on appropriate handling of Personal Data, etc. and works to fully ensure the protection of this information.
RICOH will acquire your Personal Data when you provide such Personal Data to us, automatically through the Services and Websites, or through the Third Party Apps and third parties such as our distributors and use your Personal Data within the necessary scope for the purposes stated below.
RICOH will process your Personal Data only for fair, lawful and legitimate reasons. The table below lists data subject categories, types of Personal Data and the purposes for processing such Personal Data.
(1) (only for Potential Users)
(2) (Users except End Users)
(3) (only for Tours Users)
(4) (only for Tours Users)
(7) (Users except End Users)
(8) (Users except End Users)
(9) (Users except End Users)
(10) (Users except End Users)
Legal Grounds for Our Processing of Your Personal Data. The legal basis on which we process your Personal Data is as follows:
Data Retention. RICOH processes Personal Data only for so long as it is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject to or for another legitimate and lawful purpose.
Merger, Split-up, Business Transfer, etc. When a certain business is transferred to RICOH through merger, split-up, business transfer, etc. so that Personal Data is provided to RICOH, RICOH will use the Personal Data within the scope to which the individual has given consent, or within the scope necessary for accomplishing the purposes of use having been notified or announced before the transfer.
RICOH will not provide Personal Data to third parties except in the following cases:
(1) If prior consent has been received from you,
(2a) [only for European Users]
Provision to our business partners, including sub-contractors and suppliers with appropriate supervision from RICOH to fulfil a purpose of use:
(2b) [for the Users except European Users]
Provision to our business partners, including sub-contractors and suppliers with appropriate supervision from RICOH to fulfil a purpose of use. You hereby consent to international transfers for the following uses:
(3) If the Personal Data is required to protect human life, limb, or property, and it is difficult to obtain the consent from you.
(4) If it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent from you.
(5) If it is necessary to cooperate with a national agency, local public entity, or a person entrusted thereof with carrying out the affairs prescribed by laws and regulations, and there is risk that obtaining the consent from you will interfere with the execution of said affairs.
(6) If a judicial or administrative organization demands provision of Personal Data according to laws and regulations.
(7) If the recipient third party is an academic research institution, etc., and it is necessary for such third party to use the Personal Data for academic research purposes (including situations were a part of the purpose of using Personal Data is for academic research purposes but excluding situations where there is a risk of unfairly infringing on your rights and interests).
(8) If RICOH provides the Personal Data to other parties because of merger, split-up, business transfer, etc.
(9) RICOH may share your Personal data with our subsidiaries, joint ventures, or other companies under a common control (“Affiliates”). The Personal Data we may share with such Affiliates are limited to necessary data, such as name, company name, address, phone number, email address, contract information, purchase history, payment information, IP address, etc. and the purpose of use by such Affiliates are described in the purpose of use described in Chapter 3 of this Policy. The data is managed responsibly by our representative described in Chapter 7 of this Policy. We will require our Affiliates to honor this Policy.
Payment Processing Information. For online payments, RICOH use the payment services of Stripe directly or through the intermediary of RICOH's affiliates. RICOH and RICOH's affiliates if applicable do not process, record or maintain your credit card or other related information necessary to complete your payments. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please see https://stripe.com/us/privacy.
Consent to the Provision of Personal Data Outside Japan. [only for Japanese Users]
RICOH may provide Personal Data provided by you to service providers outside Japan in order to achieve the purposes of use described in Chapter 3 of this Policy. The list of service providers outside Japan used by RICOH and their purposes of use are listed in the Exhibit. You agree to provide your Personal Data to outside Japan based on the content described in the Exhibit.
(1) You have the following rights in relation to Personal Data relating to you that RICOH processes:
The right to require free of charge (i) disclosure of the Personal Data concerned (in addition, you may request access to third party transfer records, where legally applicable) (ii) access to and/or (iii) duplicates of the Personal Data retained.
Where legally applicable, the right to request proper rectification, removal or restriction of your Personal Data;
Where legally applicable, in case processing of your Personal Data is either based on your consent or necessary for the performance of a contract with you and processing is carried out by automated means, the right to receive the Personal Data concerning you in a structured, commonly used and machine-readable format or to have your Personal Data transmitted directly to another company, where technically feasible (data portability);
Where legally applicable, in case the processing of your Personal Data is based on your consent, the right to withdraw your consent at any time without impact to data processing activities that have taken before such withdrawal or to any other existing legal justification of the processing activity in question;
The right not to be subject any automatic individual decisions which produces legal effects on you or similarly significantly affects you; and
The right to take legal actions in relation to any breach of your rights regarding the processing of the Personal Data, as well as to lodge complaints before the competent data protection regulators.
In addition, you may object to the processing of the Personal Data, at any time if we are processing Personal Data relating to you on the basis of legitimate interests.
[Only for European Users] As far as RICOH processes Personal Data on the basis of RICOH’s legitimate interest (Art.6 (1) lit. f GDPR), you may object to processing (Art.21 (1) GDPR) at any time. You may find a detailed description of RICOH’s processing activities and the legal basis in Chapter 3 of this Policy. If you object to such processing, RICOH asks you to state the grounds of your objection in order for RICOH to examine the processing of your Personal Data and decide whether to adjust the processing accordingly.
[Only for European Users] Processing of Personal Data may involve direct marketing activities as described above. If you do not want to have your activity on RICOH’s Services processed for direct marketing activities, you can object to any data processing free of charge at any time via e-mail (Art.21 (2) GDPR).
(2) When you wish to submit a request regarding the usage of your Personal Data for the Services, please contact at the contact information set forth in Chapter 7 hereof. Persons making inquiries may be asked to confirm that they are the data subject or a legitimate agent of the data subject. Notwithstanding the above section, we may ask you to bear a reasonable fee for requests for disclosure, etc. For details, please contact the inquiry window described in Chapter 7 of this Policy.
(3) Please be aware that requests may not be granted in cases in the following categories:
(4) (only for Tours Users) RICOH360 Tours Service uses IDs provided by a party other than RICOH, namely Facebook, Inc. and Twitter, Inc. The registered content for these services is not managed by RICOH. Please contact the issuer for inquiries.
Encryption technologies using SSL (Secure Sockets Layer) is used to prevent information theft etc. by a third-party during communication when you provide highly confidential information such as Personal Data via this Service and Websites.
It may not be possible to use these technologies depending on your devices (including, but not limited to computer or mobile phone). In this case, please be aware that you may not use this Services and Websites.
Although most web browsers automatically accept Cookies, the decision of whether to accept or not is yours. You have the choice to accept or decline Cookies by way of consent. RICOH only drops strictly necessary Cookies (see below) without your consent. If you do not accept Cookies, RICOH will not be able to produce customized Service and Website content to you and you will receive only non-customized content.
There are different types of Cookies:
It may not be possible to use some of the features provided by this Services and Websites if your browser is set not to receive Cookies or is set not to display images while you use the Services and Websites.
The following list of cookies are those used on the Services and Websites which we have identified:
(f)(only for Tours Users)
Cookies and Web beacons in your browser may be used by third parties, including advertisers, to distribute advertisements optimized for each user. You can set their browser not to receive cookies. Refer to the help of your browser for details.
The effect of disabling cookies depends on which cookies you disable, but in general the Services and Website may not operate properly if cookies are disabled. If you only disable third party cookies, you will not be prevented from using our Service and Website. If you disable all cookies, you will be unable to use our Services and Website. See below for details of how to disable cookies on commonly used browsers.
Disabling cookies on Internet Explorer:
Disabling cookies on Google Chrome:
Disabling cookies on Safari:
Disabling cookies on Firefox:
Further information concerning the terms and conditions of use and data privacy can be found at https://www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time.
Links to the websites of companies related to RICOH or third-party companies (hereinafter "Websites Managed by Third Parties") are placed in some areas of the Websites to improve convenience for you. Accessing these links may take you away from RICOH's Websites. Although RICOH or RICOH THETA logo may be displayed on some parts of the Websites Managed by Third Parties, RICOH is not involved in the content posted on the Website Managed by a Third Party and does not accept responsibility for the website's handling of Personal Data.
Websites Managed by Third Parties may issue Cookies, gather data or gather Personal Data according to their own policies. This Policy does not apply to the handling of information on other, linked websites. Therefore, in the event that you access a Website Managed by a Third Party, RICOH recommends that you read the policies of the Website Managed by a Third Party relating to protection of Personal Data before providing Personal Data.
The Services and Websites may automatically collect your technical or usage information including details regarding your access and use, browser type and version, page browsing history, IP address, operating system and device information (hereafter referred to as “Access Log Information”). We may process the Access Log Information for the purposes listed in Chapter 3 of this Policy.
In the event that Personal Data is provided to RICOH by underage users, RICOH request that this information is provided by a legal guardian of the underage users with the consent of the legal guardian. Personal Data therefore cannot be provided by underage users even with the consent of a legal guardian. If it becomes known to RICOH that Personal Data has been provided by underage users, the information and the underage user's account will be deleted immediately.
If you have any complaints and other inquiries relating to the handling of Personal Data, please contact us at firstname.lastname@example.org.
Ricoh Company, Ltd. is the data controller for the purposes of the Personal Data processed under this Policy.
RICOH may update this Policy in response to changes to or improvements of the purposes of use, improvement of safety, or according to revisions of related laws, regulations and rules. Therefore, RICOH recommends to periodically check this Policy on the Website.
[only for Japanese Users] The governing language of this Policy is Japanese. Only the original Japanese language version of this Policy has the effect of a policy, and any translation of the Policy has no contractual or any other effect.
[for the Users except Japanese Users] The governing language of this Policy is English. Only the original English language version of this Policy has the effect of a policy, and any translation of the Policy has no contractual or any other effect.
© 2020-2022 Ricoh Company, Ltd. All rights reserved.
[only for Japanese Users]
The list of service providers outside Japan used by RICOH
RICOH use the following service providers outside Japan to provide the Services and Websites to you. RICOH may review and update this list from time to time.
|Shopify, Inc.||Payment service||Canada|
|Amazon, Inc.||Hosting service||United States of America|
|Stripe, Inc.||Payment service||United States of America|
|Hubspot, Inc.||Mailing service, Analysis service||United States of America|
|Zendesk, Inc.||Support service||United States of America|
|Zapier, Inc.||Data integration service||United States of America|
|Capsule, Inc.||Support service||United Kingdom|
|Octobat, Inc.||Tax payment service||France|
|Slack, Inc.||Data integration service||United States of America|
|Asana, Inc.||Data integration service||United States of America|
|Jotform, Inc.||Support service||United States of America|
|Datawarehouse, Inc.||Analysis service||United States of America|
|Intercom, Inc.||Support service||United States of America|
|Tableau, Inc.||Analysis service||United States of America|
|Calendly, Inc.||Support service||United States of America|
|Google, Inc.||Analysis service, Mailing service, Data integration service||United States of America|
|Functional Software, Inc.||Analysis service||United States of America|
|OneTrust, LLC.||Support service||United States of America|
With respect to Personal Data Protection System of the Country, please refer to the “Investigation of systems related to the protection of personal information in foreign countries“ on the website of Personal Information Protection Commission.
Each Provider have taken all steps to address The OECD’s Eight Principles set forth in OECD Guidelines on the Protection of Privacy and Transborder Flows of Personal Data.