FAQ

• What is the difference compared to your competitors?

  RICOH360 Tours is an integrated solution. Our camera, mobile app, and website are all created by us and work seamlessly together. With no processing delays, the process of creating a virtual tour can be completed in as little as 30 minutes.
  We also don't compromise on the quality of the images or limit the number of tours you can create. You can store and share an unlimited number of full-resolution virtual tours in our secure cloud.
  RICOH's unique AI technology also provides features such as AI Image Enhancement and AI Video Maker to make even more effective use of virtual tours and 360-degree images.

• What happens after the free period is over?

  The tours you created will remain in your account in case you want to sign up for a subscription.

  You can still login to the Management Console and use all the available features with the exception of Auto Cropping and AI Video Maker.

  Any shared URL links will no longer work

  To check the status or sign up for a subscription, please login to the Management Console at app.ricohtours.com and click Settings.

• What payment methods do you accept?

  Visa, Mastercard & American Express

• Does the price list include value-added tax (VAT)?

  Vat is not included in the price. (VAT) varies from country to country. Click this URL for inquiries:

  https://help.ricohtours.com

• What equipment and tools do I need to start the service?

  You will need a RICOH THETA 360° camera and a RICOH360 Tours account.

  The RICOH360 Tours app for iOS and Android will need to be downloaded to your mobile device.

  You don't need any special photography knowledge or expensive image editing software. With RICOH's AI Technology and a RICOH THETA camera you can create superior 360° tours with high quality images.

• What is the difference between the monthly plan and the annual plan?

  Subscriptions are paid in advance, either monthly or annually.
  Annual payments are more affordable.
  Please see the pricing page for details.

  https://www.ricoh360.com/tours/pricing/

• What happens if I cancel the annual plan before it ends?

  You may cancel a monthly or annual subscription, but no refunds will be given.
  If you cancel your subscription, it will remain active until the subscription renewal date.
  If you cancel your subscription, it will expire at the end of your subscription period.
  The tours you create will remain in your account in case you want to renew your subscription later, however, they will not be viewable to your clients.
  If you want to renew your subscription later, the tours you have created will remain in your account. The data will be deleted only if you delete your account.

• Are there any initial costs or additional fees?

  After your initial subscription, If you have a THETA 360° camera, there is no additional fees.
  If you want to manage your tours as a team, sign up for the Standard plan for yourself and one other team member. You can add additional team members for an additional monthly fee.

  The two-week trial plan offers all these features. Try it for free

  https://auth.ricohtours.com/signup

• What can I do with the Free Plan?

  For two weeks only, you can use all the features of the top-of-the-line Standard Plan. For more details, please see the pricing plan.

  https://www.ricoh360.com/tours/pricing/

• What is the difference between the Entry Plan and the Standard Plan?

  The Entry Plan is for individuals who want to create virtual tours.
  The Standard Plan is for clients who want to create virtual tours with a team. The Standard plan offers the Team Management feature for editing virtual tours with multiple users, and the Auto Image Cropping feature where AI automatically crops attractive 2D images from uploaded 360° images.

• Is there any support after installation?

  If you have any questions, please use the Contact Us on our website.

  The URL for contacting us:
  https://help.ricohtours.com/hc